FAQs Archive - Page 3 of 4 - Chateaux at Fox Meadows

Q: When will the fees for my rental items & extra guest fees be due?

We call this your walk through balance. This is due no later than 2 weeks prior to your event.

Q: What forms of payment do you accept?

We accept cash, check, all major credit cards & money order.

Q: Who should I give a gratuity to & what is the appropriate amount?

Gratuity is never required by always appreciated. Here is what most people tip our staff: Event Manager:$150 ($200 for all day events or events of 5 hours or more) Staffing or Catering Captain: $100 ($150 for all day events or events of 5 hours or more) Chateaux Serving Staff: $25 ($35 for all day events or events of 5 hours or more) It is a general rule to offer some sort of a gratuity to all vendors. The appropriate amount to offer is more tricky. Unlike restaurants, where gratuities are based on a percentage of your bill, you should choose an amount anywhere between $25 and $300 for each vendor who provided you with their services and expertise before and/or during your event. The amount should be based on the amount and quality of the service. For example you might want to offer $25 to each of the wait staff and $50 to the catering captain because they had more responsibilities and perhaps did an outstanding job. You may wish to offer a gratuity to someone who was extremely helpful in the planning process, even though they were not actually at your event. Or, you may wish to offer a large gratuity (we have seen as much as $600) to someone who “saved the day” and prevented a major catastrophe by going above and beyond the call of duty. In any event, use your best judgment as anything you offer will be very much appreciated.

Q: Is the Chateaux included in the package price?

All packages DO NOT include the Facility Fee. You must book the Facility & a package if you would like an in house vendor package.

Q: What if I would like to upgrade with a vendor from what is included in my package?

Upgrades can be made, booked, and paid for directly with each specific vendor at your discretion.

Q: I did not book a package, but would like to add one. Is that still an option?

Absolutely! Our packages are designed to provide you with a stress free planning experience. All payments go to one place, and you only have one contract. Just contact your venue contact or any member of our staff and we would be happy to add it for you!

Q: What should I do if I have questions?

A week or two after you book you will be assigned your venue contact. This will be the person you email with questions. Your event booking includes two meetings- an initial planning meeting and a walkthrough appointment. If you need additional help or time, we suggest you hire a full service wedding coordinator. We have many years and several thousand events worth of experience, and are happy to offer advice and ideas you will find helpful.

Q: What is the process once I book?

Once your contract is signed and you deposit is received, you are officially a Chateaux Couple! A week or two after you book you will be assigned your venue contact. This will be the person you email with questions. Your event booking includes two meetings- an initial planning meeting and a walkthrough appointment. If you need additional help or time, we suggest you hire a full service wedding coordinator.

Q: When is the walk through meeting scheduled?

Your walk through meeting will ideally take place about a month before your event. Your event concierge will contact you 6-8 weeks out from your event to schedule this meeting.

Q: Who should attend the walk through meeting?

Your venue contact, your wedding planner (if applicable), and you will attend your walkthrough. Many guests will bring family members or friends who have been helping plan attend the meeting as well. This is a fun meeting, where we decide your tables, chairs, linen colors, as well as firm up your timeline & vendors. Generally, we do not require you to bring any other vendors to this meeting.

FAQs

September 2017